Comfort Plan Billing

This guide walks you through what to expect and where to find key information about your Palmetto Comfort Plan.

June 12, 2026

Your First Bill

You can expect to receive your first bill approximately 30 days after installation.

Where to Find Your Billing Information

You can view and manage your billing details in the Billing section of your Palmetto online account or through the mobile app. Here’s what you’ll find:

Plan Information

This section includes:

• Your Comfort Plan type
• Account number
• Monthly payment amount
• Annual rate escalator

The annual rate escalator is a pre-determined increase between 0% and 1.99%. It adjusts your monthly payment by a fixed percentage each calendar year.

Payment Information

Here you’ll see:

• Your current balance
• Scheduled payments
• Payment method on file

To help streamline installation and billing, you’ll need to add a payment method before your system is installed. Payments are automatically charged to the payment method on file on the due date listed.

You can update your payment method anytime by clicking the pencil icon. Add a bank account, debit card, or credit card directly in the app. If your account has a past-due balance, tap Pay Now under Payment Information to make a one-time payment.

Acceptable Payment Methods

Pay conveniently with:

• ACH bank transfer — no processing fee (recommended)
• Debit card — no processing fee
• Credit card — Visa, Mastercard, Discover, or AMEX. A 3% processing fee applies.

For easier account management, we encourage enrollment in automatic payments. If you are not enrolled in Autopay, your bill will not reflect the additional $15 autopay discount.

All payment methods — including credit and debit cards — can be added and managed directly in the Palmetto app, with one-time payments available through Pay Now.

Transactions, Statements & Documents

• Transactions: Displays all payments and credits, including the date, description, status, and amount.
• Statements: Contains your monthly invoices. Select View to download a copy.
• Documents: Stores all signed agreements in one convenient place.

Statements

Statements are delivered electronically by default and will be emailed to you about 20 days before the due date. If your account is paid up to date, your balance will show $0 due until the next statement is generated.

Viewing a copy of your statement is always available on the billing page under "Statements". Click the purple link next to the statement date for the invoice you wish to view.

Your statement will include:

• Statement Date
• Account Number
• Amount Due
• Due Date
• Terms & Instructions

If you prefer a paper statement, please let us know.

Failed Payments

If a payment fails:

• You’ll see a notification prompting you to update your payment method.
• Once updated, we’ll retry the payment right away.
• If no update is made, another automatic attempt will occur after five days.

If a payment is more than 10 days past due, your account will reflect a failed payment status and show the outstanding balance. Once the overdue amount is paid, your payment history will update accordingly.

Please note that you are responsible for any fees charged by your bank or financial institution for rejected or returned payments.

Late Fees

Late fees apply if a payment is not received 20 days after the due date.

• A $15 late fee is assessed beginning on the 20th day past due and continues until the balance is paid in full.
• Payments that are more than 120 days past due may be reported to credit bureaus.

If you have billing questions or concerns you can't resolve on your own, please contact us!